We provide detailed market data on the UCaaS industry to help you understand how cloud communications are evolving across key countries, regions and global markets. Our insights include five-year growth forecasts segmented by user numbers, revenue, ARPU and market share. For a deeper dive, our in-depth market reports cover six core geographies across the UK, US and Western Europe, offering detailed analysis of competitive landscapes, emerging technologies, enterprise adoption trends and the growing impact of AI on the industry.

Our CCaaS research provides in-depth insight into how enterprises are transforming their contact centre strategies with technologies such as AI, automation and omnichannel engagement. We also track how providers adapt to increased competition, highlighting trends in platform differentiation, go-to-market strategy and customer experience innovation. Whether you are focused on enterprise adoption or market positioning, our research helps you stay ahead in the rapidly evolving contact centre space.

Our Microsoft Teams research explores how enterprises and SMEs adopt Teams for communication and collaboration, including usage trends, deployment strategies and integration with other tools. We also analyse Microsoft’s evolving partner models and the range of Teams-focused products and services available to service providers, helping you understand where the opportunities lie in this fast-growing ecosystem.

As we begin to explore what artificial intelligence can achieve, traditional siloes are starting to break down, paving the way for an interconnected fabric of technology where data flows freely and ultimately improves communication experiences.

At Cavell, we call this the Intelligent Workplace.